Description
Your Opportunity:
Under the general supervision of the Patient Care Manager / designate for Ambulatory Services and the direct supervision of the Unit Manager for the Outpatient Scheduling Office, the Clerk IV is responsible for the provision of clerical support. This support includes being responsible for a full range of skills and duties: Telephone reception, screening and booking of patient appointments for several different clinics. Other duties include the necessary clerical skills supported by computer knowledge (i.e. Connect Care, word processing, Teams, Excel), processing and preparation of patient documents, office filing and organizing abilities, excellent customer service and communication skills, and the ability to multitask in a service-based environment. This role requires the ability to work independently as well as part of a team. Handles all matters in a confidential manner. Specific duties may include maintaining inventory and ordering of office supplies, ordering equipment repairs, ongoing participation in training/orienting new staff, and other related duties as required in accordance with Covenant Health’s Mission, Vision and Values.
Please note: Classifications Under Review.
Description:
The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.
Classification: Clerk IV
Union: COV CUPE 2111
Unit and Program: iRSM - Ambulatory
Primary Location: Misericordia Community Hosp
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 26-MAY-2025
Employee Class: Regular Full Time
Date Available: 16-JUN-2025
Hours per Shift: 7.75
Length of Shift in weeks: 4
Shifts per cycle: 20
Shift Pattern: Days
Days Off: As Per Rotation
Minimum Salary: $26.07
Maximum Salary: $31.68
Vehicle Requirement: Not Applicable
Required Qualifications: One year related post secondary certificate required. An equivalent combination of education and experience may be considered.
Additional Required Qualifications: Completion of a course in medical terminology and fluency in use required. Unit Clerk diploma required. Experience with Connect Care required. Minimum typing speed of 45 wpm required. Proficiency in spelling, grammar, and punctuation required. Must have effective interpersonal and communication skills to interact with public, coworkers, physicians, and other hospital department employees. Excellent organizational, interpersonal, and communication skills required. Excellent telephone skills required. Good command of English language and pleasant phone voice.
Preferred Qualifications: Three (3) to four (4) years related experience in a patient care setting. Minimum of (2) years outpatient/ ambulatory care experience. Previous experience with a multi-line telephone and computerized booking/scheduling system. Ability to work independently with frequent interruptions and multiple competing patient inquiries.